Maximizing the role of CIO in the Telkomgroup Digital Transformation

Tanto Suratno, Executive General Manager, IT Development, Telekomunikasi Indonesia

We were very excited to have Mr. Suratno speak for us a this years 2nd annual CIO Leaders Indonesia Summit in Jakarta today.

All Business Leaders must assume that every Industry will be digitally remastered was the main theme of his presentation.

Leading CIOs proactively and consciously understand their business ecosystems so they can make the appropriate risk-reward trade-off decisions, and apply the right business and technology solutions.

Mainstream enterprises have moved into designing and even delivering digital business. CIOs will need resources and skills they haven’t used before; need a clear guidance as digital business enters a new phase.

Mr. Suratno said “You need to be a master in six areas in order to move from e-business or digital marketing through the stages to digital business transformation at scale: business/technology vision, technology convergence, analytics and algorithms, bimodal operations, infrastructure, and organization and culture.”

Digital transformation requires customer obsession

 

Frederic Giron, VP and Research Director, Forrester hosts a workshop to our audience at this year’s 2nd annual CIO Leaders Indonesia Summit in Jakarta.

Mr. Giron said that digital experiences are the new normal for customers across Asia, empowered by widespread — and in some cases now universal — access to mobile technology. They’re no longer satisfied with poorly coordinated online and offline experiences.

Mr. Giron discussed different ways on how to win and retain these entitled customers, your firm must transform, and your leadership team must embrace an operating model for customer obsession.

During this session, Forrester also gave a strategic overview of the impact that the age of the customer will have on institutions, establish the fundamentals of an operating model for customer obsession, and clarify the specific areas that you need to focus on to transform your organization into one that can consistently deliver experiences that exceed customer expectations and deliver business results.

Strategic Mobility: Business & Nation building transformation with IoT in Asia Pacific

Adele Beachley, Managing Director APAC, SOTI hosts a workshop at this year’s 2nd annual CIO Leaders Indonesia Summit in Jakarta today.

With Gartner estimating there will be 25 billion internet connected things by 2020, are you ready to manage the growth of a mobile workforce?

IoT is already impacting most aspects of our lives, but the biggest impact will be in the enterprise. While consumer applications attract the most attention and can create significant value, business use cases generate nearly 70% of potential value enabled by IoT.

One of the key parts of IoT ecosystems is the unified endpoints management system. By leveraging mobile connected technologies and key partnerships, organizations that are driven by their desire to disrupt traditional business models through connectivity, applications, devices, connected “things”, and data-driven insights can lead the way in strategic mobility throughout Asia Pacific.

Adele Beachley provided a thorough outlook on the IOT ecosystem in APAC and also provided further information to the audience which included What the opportunities within the IoT ecosystem looked like, how organisations can leverage mobile connected technologies to create a strategic path to IoT and different way on how IoT devices for automation “supports” the triple bottom line.

The Digital Transformation Journey

Chris Tan, Managing Director ICT Leadership & Professional Development, CIO Academy heads up our morning keynote panel discussion around the the digital transformation journey.

At this mornings session Mr. Tan was also joined by three other key executives from within the IT space in Indonesia.

Panelists also included:

Manivannan Govindan
Director, DevOps, ASEAN, CA Technologies

Reza Hasni
Vice President, IT Services, Celebrity Fitness

Victor Korompis
SVP, Head of Information Technology, DBS Bank

The session allowed the audience to understand the effective protection of privileged credentials and how this can really help an organisation to mitigate the risk from exploitation by external attackers and malicious insiders.

The group also discussed how the hybrid enterprise, IT services and applications utilize both traditional and virtualized infrastructure. These span both enterprise and cloud data centers, making privileged password management more important and complex than ever before.

“With our esteemed panelists coming from very different industries it was a great way to really did a little deeper and understand the major issues concerning each of them when it comes to the digital journey,” said Tyron McGurgan, CEO Media Corp International.

 

Chief Executive and Innovation Officer of Metlife opens up this years 2nd annual CIO Leaders Indonesia Summit

 

Zia Zaman head of innovation at MetLife Asia opens up this years 2nd annual CIO Leaders Indonesia Summit at the Westin Hotel in Jakarta.

This years summit has attracted over 100 of the countries leading CIOs and IT leaders for the day.

Zia Zaman has been working with his team to create disruptive business models to drive growth. Reimagining insurance, moving beyond the current definition of what insurance should be, is Metlifes Mars-shot objective. In pursuing it, they have discovered that they can maximize their impact not just by building businesses, but also by affecting culture change.

Mr Zaman also discussed that they specifically will need to instill a growth mindset. This mindset shift has become the principal work of leading Innovation Centers like GE, Citi, and MetLife. “If you are investing in innovation, you must make it your focus too,” Said Mr Zaman.

“Innovation is less about building a process to commercialize ideas; it’s about reorienting talent to build a culture that adapts and finds new ways to grow.”

CEO of Media Corp International Tyron McGurgan said “We are very pleased Zia Zaman has joined us for this years event and been able to share insights of the major transformational changes Metlife and he’s team are carrying out across the region.”

Interview with Hengkie Kastono, Country Managing Director, Hewlett Packard Enterprise Indonesia

What is HPE’s Strategy?

Our strategy can be distilled into three core areas of focus:

1. MAKE HYBRID IT SIMPLE

We help customers transition to a next-generation software-defined infrastructure and by delivering an open, workload-optimised software stack.

Proof Points:

  • Market leader across our entire data centre infrastructure portfolio.
  • Strong innovation DNA and a best-in-class product roadmap.
  • World-class sales and marketing engine with industry-leading channel & ISV ecosystem.
  • Competitive cost structure to help ease the transition to Hybrid IT.

 

2. POWER THE INTELLIGENT EDGE

Our goal is to be the category creator for converged systems at the edge of the network. We leverage mobile-first disruption to grow in campus segment and capture opportunities from wired/wireless convergence in campus and branch. We see massive opportunity for our expansion to high-growth adjacencies.

Proof Points:

  • Aruba, an HPE company, is industry’s fastest-growing wireless platform at high gross margins.
  • We have a differentiated software-defined WLAN offering that positions us well against our chief competitors.
  • We deliver leading mobility security solutions.
  • No one has accelerated growth at the edge like HPE: we have a distinct first-mover advantage in industrial IoT with our Edgeline solutions.

 

3. DELIVER EXPERTISE THAT CUSTOMERS CAN BELIEVE IN

We execute mission-critical projects to help transform our customers’ business and IT functions and doing so demands a high degree of trust in our people and solutions. Our customers rely on our expertise to accelerate their mix toward Hybrid IT and provide the flexibility for customers to consume IT the way they want it. As we head into a new year, we will continue to expand attach and penetration rates across the portfolio

Proof Points:

  • Our customers are satisfied: We have industry-leading customer satisfaction ratings.
  • We continue to innovate and deliver advanced portfolio services.
  • Our fit-for-purpose operating model and cost structure provides heightened flexibility to help our customers scale.
  • In terms of scale, we possess best-in-class operations and can move at the speed of business.

 

How can HPE help businesses thrive in Indonesia?

In the era of digital disruption, HPE sees technology today delivering business outcomes for companies of all sizes. In Indonesia, our customers are embracing this trend, and applying digital technologies to their business to:

  • Enhance and streamline customer experiences
  • Create and deliver products and services in new ways
  • Improve core operations by driving efficiencies, lowering risk and accelerating the speed of their business.

This continuous enterprise-wide transformation is taking place today across every facet of business, and its success depends on making hybrid IT simple by defining their right mix of dedicated cloud computing resources that can deliver on agility required for the digital transformation journey. 

In line with the need to simplify hybrid IT to accelerate business outcomes, the new style of business demands an IT experience that is centered on business outcomes and provides consistent and predictable agility, security and control across the complete IT landscape.

Only HPE is uniquely able to deliver on this enhanced experience with a new generation of capabilities powered by Gen10 that offer customers the ability to accelerate applications and business insights.

In addition to providing customers with the agility on-premises that they have been accustomed to experiencing in the public cloud, HPE is also delivering on the capability to protect the business and data to a level that has not been attainable until now.

This new IT experience is protected by the world’s most secure industry-standard server in combination with storage and network security capabilities that truly deliver the HPE secure compute – the most secure infrastructure that customers require to protect against evolving threats across their hybrid environment.

 

What new products or service offerings are HPE currently looking to promote throughout Indonesia?

Hewlett Packard Enterprise (HPE) has revealed the world’s most secure industry standard servers[i] with the introduction of its next-generation ProLiant portfolio. HPE is the first vendor to put silicon-based security into its industry standard servers, addressing firmware attacks, which are one of the biggest threats facing enterprises and governments today. Building on this new secure foundation, HPE also announced advancements in software- defined infrastructure that deliver new levels of agility and economic flexibility.

Cyber-attacks have increased significantly as hackers become more sophisticated. Security breaches and vulnerability discoveries have been repeatedly attributed to firmware attacks.  Information Systems Audit and Control Association (ISACA) research reveals[ii] more than 50 percent of cyber security professionals reported at least one incident of malware-infected firmware in 2016. HPE is the first company to respond by developing the “silicon root of trust” – a unique link between the custom HPE silicon and the HPE Integrated Lights Out (iLO) firmware to ensure servers do not execute compromised firmware code. Building this firmware security directly into the HPE silicon provides the ultimate protection against firmware attacks, as well as the ability to recover the essential server firmware automatically.

HPE’s silicon root of trust designs security directly into the iLO chip, creating an immutable fingerprint in the silicon, preventing servers from booting up unless the firmware matches the fingerprint. Because HPE has total control of its own custom-made silicon chip and the server-essential firmware, it is the only vendor in the industry that can offer this advantage. The new silicon root of trust protection includes state-of-the-art encryption and breach detection technologies and is complemented by HPE supply chain security and HPE Pointnext security assessment and protection services.

“A security breach in firmware is one of the most difficult to detect but can be one of the most damaging. Unfortunately, firmware is often overlooked in c-suite conversations about data center security, and cyber criminals are targeting this as a new attack surface,” said Patrick Moorhead, president and principal analyst of technology analyst and advisory firm Moor Insights & Strategy. “While many servers have some level of hardware security already built-in, HPE is creating firmware security inextricably tied with its custom made silicon, to help customers protect against these malicious attacks.”


Creating a New Compute Experience

The world’s most secure industry standard servers is just one part of HPE’s new compute experience, which also includes enhancements to its software-defined infrastructure and flexible payment models. Through this new generation of capabilities powered by HPE ProLiant Gen10, customers can accelerate business insights across a hybrid world of traditional IT, public and private cloud. With HPE’s pay-as-you-go options, customers can scale up or down based on their businesses’ need and only pay for what they actually use.

“Customers shouldn’t have to compromise when it comes to security, the agility of software-defined infrastructure and the flexibility of cloud economics,” said Alain Andreoli, senior vice president and general manager, Data Center Infrastructure Group, Hewlett Packard Enterprise. “With our ProLiant Gen10 portfolio, HPE is offering customers the best compute experience in the industry with unmatched security, new ways to accelerate insights and payment models that allow customers to choose options that work best for them”.


Agility: Software-Defined Infrastructure

The new compute experience offers customers the ability to accelerate applications and business insights through software-defined infrastructure. Today, HPE announced the following new updates, including:

A new experience in software-defined infrastructure advancements:

  • HPE OneView 3.1 supports the end-to-end Gen10 server platform and will transform compute, storage and network into software-defined infrastructure. The next generation, version 3.1, delivers composable storage capabilities, improved firmware management, extended support for a broad range of HPE compute platforms and support for new composable ecosystem partners including Mesosphere DC/OS. HPE and Mesosphere are announcing a strategic alliance that will help customers benefit from joint engineering, reference architecture and improved time to value.
  • HPE Intelligent System Tuning offers a dynamic experience around applications in partnership with Intel on the Intel® Xeon® Processor Scalable family. These unique functions include modulate frequency (jitter smoothing), increased performance (core boosting), and tuning of the server to match workload profiles.

A new experience in “time to insight” to enhance development and productivity:

  • HPE Synergy for Gen10 including HPE Synergy 480 and HPE Synergy 660. These compute modules deliver increased performance across compute-and data-intensive workloads, such as financial modeling. In addition, they deliver breakthrough Ethernet 25/50 GB connectivity and a 2.8x increase in direct-attached storage (DAS) capacity.

A new experience in workload optimization accelerating data-driven applications.

  • HPE Scalable Persistent Memory, an integrated storage solution that runs at memory speeds with terabyte-scale capacity, unlocking new levels of compute performance with built-in persistence. With up to 27 times faster[iii] application checkpoint operations and 20 times faster[iv] database restores, HPE Scalable Persistent Memory delivers the fastest persistent memory in the market at scale[v].

Economic Control: Pay-as-you-go Options Come to the Data Center

Customers want the flexibility to choose whether they pay for their IT solution as a monthly operating expense or a capital expense. HPE offers consumption-based IT payment models that deliver the tangible business outcomes customers need – whether it’s cash flow improvement, accelerated deployment or cost effective capacity management. HPE Flexible Capacity changes the way customers consume IT to align with actual business needs. By paying only for what they use and leveraging an on-site buffer to scale up or down on demand, customers can save money by eliminating overprovisioning.

To help customers align IT to business needs, HPE is introducing two new offerings:

  • HPE Capacity Care Service that enables mid-sized companies to control utilization and capacity management in order to reduce overprovisioning and raise utilization levels.
  • IT Investment Strategy Workshops which are designed to help companies develop an IT investment strategy with funding models aligned to an IT investment roadmap.

 

Tell me more about what Economic Control means to businesses in Indonesia?

Today’s new style of business demands greater flexibility in economic control. In a recent study, it was found that enterprises overprovision on average by 59% for compute and 48% for storage.

We are leading the industry toward a new IT consumption model offering simple control through flexible payment models that are not only aligned with business outcomes but can change based on increases or decreases in IT usage.

HPE Flexible Capacity

HPE Flexible Capacity is a consumption based service that allows customers to take advantage of the economics and agility of a cloud solution with the security and control associated with an on premises solution. HPE Flexible Capacity customers pay only for what they actually use above a minimum commitment, aligning cost to business demands and cutting the cost of overprovisioning. Customers can speed time to market by leveraging an onsite buffer of HPE hardware to rapidly scale up and down based on real time business needs.

HPE Capacity Care Service

HPE Capacity Care is a packaged service that provides active capacity management, usage tracking and planning designed to help customers get the capacity that they need, improve utilization levels and avoid overprovisioning, based on their actual usage and business needs. HPE Capacity Care is best positioned to small and medium business customers.

One of the featured solutions we’re created for the Gen10 launch is our Transition Program.  Customers can modernize their datacenter now with Gen9 servers and be sure of a smooth transition to Gen10 when they are ready. Customers will have quick access to technology today and an easy pathway forward with predictable, affordable monthly payments, that won’t rise when they migrate to Gen10. We can also monetize owned IT assets, allowing our customers to shift to a flexible usage model, like Flexible Capacity or another investment model. This also helps add cash to their innovation budget.

 

How are recent acquisitions playing a role in the development of this new Compute Experience?

HPE has made several strategic acquisitions, which enhance the new compute experience:

  • SGI brings new solutions that can manage the big data workloads and mission critical applications that traditional infrastructure solutions cannot handle.
  • HPE-SimpliVity is the powerhouse in hyperconvergence, combining HPE’s best-in-class infrastructure, automation and cloud management software with SimpliVity’s industry-leading software-defined data management platform.
  • The combination of Nimble’s predictive flash offerings for the entry to midrange segments with midrange to high-end 3PAR solutions and affordable MSA products creates the most comprehensive, best-in-class portfolio across the full range of the market.
  • HPE has long been working with Cloud Cruiser to offer customers consumption-based IT options for the data center. With this acquisition, there are a number of new advanced metering and analytical opportunity that HPE is able to deliver including HPE Capacity Care and Investment Workshops.


[i] Based on new silicon root of trust technology and other comprehensive security features, verified by InfusionPoints.

[ii] ISACA Study on Firmware Security Risks and Mitigation: Enterprise Practices and Challenges, 2016.

[iii] 27 times faster checkpoint operations comparing doing application checkpoint with MySQL on HDDs compared to HPE Scalable Persistent Memory.

[iv] 20 times faster restores comparing restoring a Microsoft SQL Hekaton in-memory database with SSDs vs. restoring with HPE Scalable Persistent Memory.

[v] Fastest Persistent Memory in the market substantiation based on HPE’s solution using all DRAM – the fastest media on the memory bus.

 


About Hengkie Kastono

Hengkie Kastono served as Country MD at Hewlett Packard Enterprise Indonesia since November 1, 2016. He joined HPE on April 2012 served as an Enterprise Server Storage and Network Director till April 2013 and as Director of Commercial & Public Sector till October 2016.

Previously, Mr. Kastono was with PT IBM Indonesia for 23 years. Started his career as Sales Trainee and moved forward to handle many executive position i.e. Country Manager for PC Business Unit, Small Medium Business Segment, Financial Service Sector and Global Technology Services

He graduated from Parahyangan Catholic University Bandung Indonesia with major in Civil Engineering.

Exclusive interview with Frederic Giron, VP and Research Director, Forrester

Digital Transformation Requires Customer Obsession

Hear from Forrester VP and Research Director Frederic Giron at the CIO Leaders Summit in Jakarta on 25th July 2017!

 

Frederic-Giron-PR‘Digital Transformation’ is quite the buzzword these days. What does it really mean?

Emerging technologies dramatically alter the balance of power between customers and companies. Digital experiences are now the new normal for customers across Asia, empowered by widespread access to mobile technology. They’re no longer satisfied with poorly coordinated online and offline experiences.

While customers gain the power of information and choice, digital technology also dramatically improves the economics of business. Using software, hardware, algorithms, and the internet, it’s now much cheaper and faster to engage customers and deliver outcomes they value. Digital natives like Amazon, Netflix, Tesla, and Uber understand this. Their business paradigm focuses on using digital experiences to always deliver on customer expectations and outcomes. We believe that every company must become a digital innovator. Every company must invent or reinvent their business with technology at the core — or watch while their customers defect and their markets are disrupted.

What do organizations need to do to call themselves truly digital?

What exactly is a digital business? Digital businesses continuously exploit digital technologies to both create new sources of value for customers and increase operational agility in service of customers.

Many firms proudly point to their mobile app and proclaim, “Hey, we’re digital!” While they may be driving incremental revenue, all they have done is bolt another digital touchpoint onto the existing business. Digital transformation goes much further, fundamentally reshaping the way you create value for your customers and drive revenue growth. Achieving this requires that firms approach digital business from the outside in, pursuing two dimensions of digital in parallel: digital customer experience (DCX) and digital operational excellence (DOX).

How should CIOs and other C-level executives go about doing their digital transformation initiatives?

Digital Transformation is nothing short of a reboot of your company’s business model. But you won’t be able to make a huge difference if you are not customer obsessed. Most firms in the region are not there yet.

Customer obsession requires harnessing every employee, every customer data point, and every policy in the organization. Eventually, companies will have to assess and address six key operational levers — technology, structure, culture, talent, metrics, and processes — derived from the four principles of customer obsession: customer-led, insights-driven, fast, and connected. Done well, customer obsession promises to help your organisation win, serve, and retain customers by consistently deliver experiences that exceed customer expectations and deliver business results.

 

About Frederic Giron

At Forrester Research, Frederic Giron is responsible for helping to define and drive innovative research and solutions that help inspire and guide the decisions of global executive leaders. He is primarily involved in developing and leading a high-performance team committed to an innovative and actionable research and advisory agenda that addresses the strategic needs of customer-obsessed leaders and their teams. Frederic is also responsible for ensuring the quality of the research that the Asia-Pacific research team produces.

His research focus covers tech-driven digital business transformation, analyzing the shifting and consolidating technology services and outsourcing market, as well as underlying technology market dynamics in Asia Pacific. His research examines new constituencies of buyers and suppliers that are currently reshaping and recasting the technology services market.

Frederic will be presenting at the CIO Leaders Summit Indonesia on July 25th 2017. During his presentation, Frederic will give a strategic overview of the impact that the age of the customer will have on institutions, establish the fundamentals of an operating model for customer obsession, and clarify the specific areas that you need to focus on to transform your organization into one that can consistently deliver experiences that exceed customer expectations and deliver business results.

 

About the CIO Leaders Summit Indonesia

The 2nd Annual CIO Leaders Indonesia Summit is part of the CIO Pacific Series that is currently running in Singapore, Malaysia, Thailand, Australia, Philippines, Hong Kong and Japan. The upcoming event is an exclusive, invitation-only gathering of the countries leading IT executives who will come together once again to discuss the most critical issues that affect the day-to-day operations of their business.

If you would like to be invited along as one of our complimentary VIP guests for the upcoming gathering, register your interest at www.cioleadersindonesia.com

Panel Discusses – The Journey to the Cloud

Last Panel 2

The Inaugural CIO Leaders Summit Indonesia, hosted a panel discussion on The Journey to the Cloud.   Moderated by Richard Jones, the panel engaged the audience with their expert thoughts on rethinking how we deliver functionally and infrastructure, Public verses Hybrid Cloud: Security and Cost, Converting infrastructure staff to developers, Cloud trading and its implications and the impact of regulatory and compliance issues.

 

Sitting on the panel was Dr Mukhammad Andri Setiawan, Deputy Chief Information Officer for Universitas Islam Indonesia. Mukhammad Andri Setiawan is currently working as an Assistant Professor and Lecturer in Informatics Department, Universitas Islam Indonesia. He holds PhD from the University of Queensland, Australia, and a Master degree in Communication Software and Networks from Nanyang Technological University, Singapore. He also holds a certified trainer for Cisco Networking Academy Instructor program (for Indonesia area).

 

Finally, Edo Hartono, The General Manager-IT for PT Pan Brothers, Tbk, going as the final panelist. Edo currently Manages Pan Brothers IT including helping it’s subsidiary to ‎improve their IT to support business. His Responsibility covers all Indonesia offices and manufacturing sites. Before joining Pan Brothers, he had 19 year’s experience in IT and IT industry including hp and hp partner

Edy Susanto, Country IT Head, PT Bayer Indonesia, Speaks on The New CIO Value Proposition: Leading Innovation for Business Value & Growth

Edy S. 4

Country IT Head for PT Bayer Indonesia, Edy Susanto spoke at the Inaugural CIO Leaders Summit Indonesia. Edy delivered a thought-provoking presentation on The New CIO Value Proposition: Leading Innovation for Business Value and Growth.  Edy spoke on today’s role of the Chief Information Officer changing and how the CIO’s can influence, drive and innovate within their organisations.

 

During the session, Edy engaged the audience by discussing how innovation is about creating and sharing areas, then turning those ideas into new business opportunities. Edy also highlighted how the process involves change, critical thinking and disruption which can be uncomfortable for businesses. Although innovation is critical for the growth of businesses and someone within an organisation needs to lead and drive the change.

 

Edy Susanto is currently the Country IT Head of Bayer based in Indonesia. Just before taking on his current job, he was Head of IT of Sanofi-aventis, pharmaceutical company in Indonesia. He has many years of experience in a number of industries including IT and Healthcare.

Edy graduated from University of Bina Nusantara Indonesia with major in Management of Information. He started his career with Bayer in 2012 and driving innovation in the organization.

Joanito Iwan Tamsil, IS&T Director, SaveMax Super Grosir – How to Transform IT to be Service-Centric (ITaaS)

Joanito 1

 

Joanito Iwan Tamsil, IS&T for SaveMax Super Grosir, spoke on How to Transform IT to be Service-Centic (ITaaS), as the Inaugural CIO Leaders Summit Indonesia. Joanito engaged the audience with his presentation especially with how heavily companies rely on IT as a competitive weapon. During the session, Joanito helped CIO’s understand how IT Organisations need to be more efficient and agile about how they deliver IT services to the business in order to remain competitive. The sofrware-defined data centre and unified automation

 

 

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